If there is something that I love about LinkedIn is that moment when you find a tool that you forgot or didn't know you need it before, and suddenly your workflow becomes much better thanks to it!
https://cloodot.com/
Cloodot can help you manage chats and reviews from various online channels in a single window. Your can assign channels for your team mates to manage, in any combination you like. Using template replies, custom labels, custom notes, etc. you can make your customer engagement process easy and efficient. Cross platform analytics will help you to get in-depth insights into your brand's and your team's performance.
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